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|MEET THE RMS TEAM|
The hallmark of RMS is our superior customer service. But outstanding service relies on outstanding people. At RMS, we take great pride in the knowledgeable and dedicated teams of employees who stand behind our reputation every day and deliver you service which is second to none.
To respond to our customers' needs and build our internal knowledge and expertise, we're organized into teams that understand our publications and the products we sell:
Representing a range of computer, high-tech and internet magazines and online content.
Representing the vast B2B sector of magazines, trade journals and online content.
Representing a diverse listing of consumer and specialty magazines.
Our Reprint Specialists are ready to answer your questions or assist you with your reprint needs. Click here to contact a Reprint Specialist now!OUR MANAGEMENT TEAM
Our management team has over 75 years of combined experience in the publishing and printing industry. RMS was launched in 1990 and we are committed to provide the vision and management expertise that have made RMS the leader in marketing and selling reprints.Michael Biggerstaff, Co-founder and President:
Michael is a veteran of the printing and publishing industry with over 20 years of experience in sales and marketing. As President, he has placed a strong emphasis on creating an outstanding experience for reprint buyers. His unbridled passion for customer service fuels the company's unrivaled focus on the customer's needs. His marketing skills have helped attract hundreds of brand-name publications to RMS' publisher program. Michael is a graduate of Franklin and Marshall College and Stevens Tech.Roxanne Edwards, Co-founder and Vice President, Production:
Roxanne has firm roots in the printing industry, having served in various production roles throughout her career. Her knowledge of the print production process serves RMS well in helping to ensure the finest quality reprints for RMS customers. In addition to coaching internal sales teams, Roxanne provides executive leadership in the areas of customer service and human resources. Roxanne is a graduate of Lycoming College and the Rochester Institute of Technology.Jim Lewis, Co-founder and Vice President, Operations:
With over 30 years of experience in the printing industry, as a pressman and in management positions at several large printing firms, Jim provides knowledgeable and skilled guidance to the printing and production areas of the company. His broad range of management responsibilities include overseeing most of the day-to-day operations of the company and coaching a sales team. Jim is an avid runner and cyclist and also enjoys hunting and fishing.
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